INTERACT™ Center of Excellence

Organizations discover improved clinical outcomes through the INTERACT™ QIP training and resources. Our certification for individual facilities, networks and health systems, INTERACT™ Center of Excellence, will aid your focus on providing quality care and managing acute changes in patient conditions. INTERACT™ Center of Excellence designation highlights the commitment to an intensive focus on the following:

  • Delivering leadership and direction for embracing full INTERACT QIP implementation.
  • Identifying best practice approaches for utilization of the INTERACT QIP.
  • Maintaining INTERACT™ Certified Champions.
  • Monitoring data and clinical outcomes to identify areas for performance improvement. 
  • Providing ongoing training and support for your care delivery team.

 

INTERACT™ Center Of Excellence Designation:

  • Center of Excellence agreement criteria is reviewed and signed between the client organization and Pathway Health (Certifying Entity)
  • Certification is valid for two years
  • Must have two INTERACT™ Certified Champion co-champions (Primary and back-up) at all times
  • All Facility Managers and Leaders – required to attend a one-day Leadership training on INTERACT® and how to support the program within the organization
  • Onsite training for all levels of the organization on INTERACT™ QIP, P&P as well as their respective roles and responsibilities. INTERACT® is included in the orientation program for all staff and annual staff development
  • All Clinicians must attend INTERACT® online orientation
    • Medical Director
    • MD, DO, NP, PA who provide regular care to multiple patients in the entity
    • Medical Director must sign the COE agreement
  • Medical team orientation on INTERACT® and expectations from the organization
  • Approval of the program from the facility Medical Director
  • Use policy and procedures for implementation of INTERACT™ QIP
  • Data and metrics – aligned with INTERACT® program
    • Minimum requirements include:
      • Structured RCA on hospital transfers including, tracking hospitalizations, Emergency Department visits and observation stays
      • Utilize INTERACT® tracking tool or approved comparable tracking tool/system
      • Usage of INTERACT® within client EHR
    • COE marketplace data
      • COE will provide referral entity data including
        • Primary and secondary referral sources and demographics
        • PCPs engaged with the client facility and demographics
      • INTERACT™ Certified Champion and organization will have access to INTERACT® Master Trainers and information portal to assist with questions, implementation strategies and updates as indicated
      • Follow Up:
        • The facility will set up three quarterly web-based reviews and a year one review on year one and complete two bi-annual reviews on year two to include:
          • Program Implementation
          • Data/Analytics Review
          • Performance Improvement Opportunities
          • Action Plan developed and provided to facility, based on review.